American Airlines has the worst client service of all airlines I have Employed in my 63 a long time. My spouse’s anniversary earrings were being stolen away from her suitcase on June 20, 2013 and Consumer service has REFUSED to Call us back right after reporting the thief the day it happened.
Very good afternoon This really is my next working experience with AA. The exact same time very last I went thru the exact same situation with my baggage.
I am 62 several years previous, and was on a flight from Orange County, Ca to Jacksonville, NC. All went properly till I arrived at Charlotte,NC. Mainly because I had wheel chair aid I had been helped otherwise I think I wouldn't happen to be. Right after two flight had been cancelled on that evening I wasn’t seriously guaranteed what I would do. But as a result of kindness of one's staff they wheeled me to buyer service each periods, And eventually upon obtaining the news that Yet another flight would not be scheduled until finally the morning from the 3rd they made confident I'd a motel paid out for by american airlines which I a great deal appreciated. Staying by itself was just a little Terrifying, but I built it by means of, and managed to obtain back again on the airport at five:thirty the following morning. And all over again this flight was cancelled also. At this point I arranged to simply go to another city. Upon getting on that flight there was a electrical fireplace within the cabin from the airplane, and just after getting from the air for around 10 minutes it absolutely was turned around and we were being taken from the airplane in a very hurry.
The girl who was aiding me that has a wheel chair experienced no understanding of the DWF airport itself. When she could not consider me on the boarding gate she remaining me on just how.
I cannot feel you board travellers just before doing all of your checks around the airplane. Leaving your customers caught for over 2 several hours without to little information is complete bullshit. While you are generally similar to each individual airline in this regard, it’s merely not suitable to deal with your clients in this way.
I had been overcharged for a third bit of baggage on a global vacation United states to Uruguay. I've experimented with working with the website email to try to acquire a refund; no reaction.
This is actually the worst flight working experience I have at any time experienced in an extended life of both equally business enterprise and holiday getaway air travel. AND It isn't Above But! Our return flight headed house–Flight AA81 leaving London Heathrow on Monday, 6/27–was several hours late. All right. Then we were being diverted to Oklahoma City to tackle gas on account of climate around Dallas. All right. We arrived Dallas 4 hrs late. Not so all right. There were NO agents at Customs as promised several moments by crew and pilot to the London-Dallas flight. We identified our way to the terminal and ended up booked on AA 361 to Denver (our vacation spot), which were rescheduled thrice by now. It absolutely was rescheduled yet again from an 11:30 departure to midnight. We hustled on the aircraft, went on the runway and ended up explained to by the pilot that the crew experienced to prevent Doing the job.
I'm composing to tell you of my horrible experience traveling on American Airlines. Very first off, I was confirmed on flight # 1696 from New Orleans to Chicago for your 5:fifteen departure on seven/nine/07. Needless to say right after several adjustments to this departure time with little if any communication from an Airline representative concerning the hold off (until eventually the flight time elapsed and no updates have been manufactured) I inquired and figured out the hold off was a immediate result of inclement weather. Upon arrival to Chicago’s O’Hare Airport, I discovered that following presenting to my departure gate for my connection, which the flight # 4169 departed beneath 20 minutes prior to my arrival with the gate.
I respect you're experiencing a merger plus some staff members may very well be lower than thrilled, but this attitude shouldn't be evident in your consumers who are merely contacting for getting some help.
I have already been around the telephone for 3 several hours wanting to take care of a problem in which my bag was split open and my possessions missing.
There is absolutely no American Airlines shopper service electronic mail deal with outlined around the official Web site, however There exists a form you may post through the web site that sends your information to The client relations Division. You could entry the email type listed here: .
I would like to fly this Monday vs Sat but was explained to I could well be charged a price. That’s remarkable , looking at I are already traveling with American for over six yrs and would under no circumstances take into consideration traveling with any person else at any time.
To whom it could problem. I used to be incredibly unsatisfied with The client service which was furnished by one of many flight attendants. (Flt. no. 408 from DCA to PHX) Incredibly RUDE and UNPROFESSIONAL) Definitely not as polite as being the movies that are revealed prior to the flight leaves. She should have left her Mind-set in your own home due to the fact I was not the only passenger on this flight that experience her wrath. The flight attendants name is Cher. I was traveling in an incredibly massive team on business enterprise and will definitely Assume twice about using your airlines. The direct flight attendant was extremely apologetic however this should not have transpired to begin with.
The crew customers had been quite possibly the most non caring I have ever been on the flight with. It jogged my memory off my times while in official site the hotel business enterprise after we had union and non union teams. I won't ever fly American once again I I really need to go west I'll generate.